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If you own a restaurant, you must be well aware of the fact that the customer is king. The success of your business depends on them; therefore, it becomes extremely important to customise your services in a way that suits your customers. A satisfied customer will frequent their visits to your restaurant and influence other people to do so. As a business owner, having a loyal customer base is very important for your business's growth.
Here are some mistakes you should avoid making if you want to grow your food business.
● Not greeting customers properly
Your staff must be trained in such a way that they know how to greet customers as they arrive. If you have untrained staff who do not understand most of the processes, then you can get them trained with HathMe Digital. They train your staff to become masters at handling your business, which ensures growth for you.
Most fine-dining restaurants have trained staff members who know how to serve guests to enhance their overall experience. Likewise, you must understand that you need to have staff members who can welcome your customers in a nice way.
● Not following basic etiquette while serving food
When it comes to food, hygiene is non-negotiable. Therefore, your staff must maintain basic etiquette while serving. For example, while serving drinks to guests, glasses should be held from the bottom and not from the rim. Holding glasses from the rim will have a bad impression on the guests, as it makes it less hygienic. Similarly, if your staff members do not have a uniform, you need to make sure that they follow a certain dress code that makes them look professional and tidy.
● Not making eye contact while interacting with guests
Do not offer lousy service to your guests, and prepare your staff members to communicate effectively. While talking to guests, your staff members must maintain eye contact with them to let them know that they are being heard and understood.
● Not giving recommendations regarding your special dishes
Sometimes, a guest is visiting your restaurant for the first time, or he/she is exploring eateries. In such a case, the guest might seek the server’s recommendations on what to order.
This opens up an opportunity for you to impress the guest with the best dish you offer, so they have a positive outlook towards your restaurant. Your staff must be well equipped with such skills so that you do not lose out on customers. HathMe Digital teaches your staff every little thing so that your business does not suffer.
● Lack of preparedness
Your staff must know how to serve food and not show a lack of preparedness in their behaviour. For example, forgetting to bring half of the orders,forgetting cutlery or providing the wrong ones, and not following their cooking instructions will lead guests to form a bad opinion of your restaurant.
● Not refilling drinks on time
If customers are coming all the way to your restaurant to dine, they are most certainly expecting to be served well. Staff members should know how to be attentive so that guests can have a fulfilling dining experience at your place. Every little thing, such as refilling the glass on time, is important. Your staff should keep an occasional eye on guests, and when their glass is almost empty, they must be offered another glass of drink at their table itself.
● Over-friendly or annoying servers
While your staff members should be courteous, they should never overindulge by being too friendly. This can become uncomfortable for your customers. They should know how to balance politeness.
● Staff are not familiar with the online ordering system.
Your staff should be well equipped with your online ordering system so that they can prepare orders requested by customers on time and hand them over for delivery. A lousy or unknowledgeable staff member might make errors while taking or handing orders, leading to a bad impression.
● Not thanking customers
Thanking your customers is also an important action to let them know it was your pleasure to have them at your restaurant. This will help them feel your hospitality.
● Lacking manners or not using a polite tone or language
Little tweaks in the way your staff speaks can improve your service a lot. Teach your staff members to communicate in a sophisticated and polite manner.
● Unequal treatment to guests
Your staff members must learn how to treat each guest equally. We, as humans, tend to perceive some people in certain ways and tailor our responses to them. As a restaurant owner, you must keep in mind that your staff behaves equally politely with your customers.
● Lacking the skills to attend to customers over phone calls
Your staff must be skilled at booking tables or receiving orders for handouts and delivery over phone calls.
● Making inappropriate comments
Your staff members must be very professional and never make personal remarks about customers regarding their looks or attire.
● Poor communication
It is best that staff members of any business have decent, if not excellent, communication skills. This is to ensure that customers have a good experience availing service from your business. Good hospitality is very important for food businesses.
● Misleading comments about food
Your staff should know the menu you serve, inside and out. If there are any particular questions from the guests about a dish, your staff members should be able to answer them.
● Taking wrong orders
As a restaurant owner, you should avoid sending the wrong order to your customers at all costs, which is why you should get your staff to be attentive to customers.
● It took too long to serve the food.
People enter a restaurant or an eatery when they have the desire and hunger to have food. In such a case, it is a terrible move to make customers wait. Moreover, food should be served warm. You must train your staff to be efficient so delays can be avoided.
Conclusion
The above-given points are some of the major mistakes that you should avoid as a restaurant owner. We hope the information was helpful to you. If you want to enhance your staff members’ skills, you can get them trained by the HathMe Digital team. Getting your staff trained is not the only perk you get with HathMe. You can also join HathMe food delivery service as a merchant and serve a larger customer base.
All in all, HathMe is the one-stop solution for you, taking your business to the next level.
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